Privacy Policy | Rareluna Casino Hotel

Last updated: 1 September 2026

1. Who We Are

This website is operated by Rareluna Leisure & Hospitality Limited, trading as Rareluna Casino Hotel, registered in New Zealand (Companies Office No. 8341275, NZBN 9429048123456), 17 Brecon Street, Queenstown 9300, New Zealand. We are the entity responsible for the personal information described in this policy, in accordance with the Privacy Act 2020.

2. Information We Collect

Contact details you provide via our enquiry and booking forms: name, phone number, email address.
Booking details: preferred dates, room or venue selection, number of guests, and any message you include.
Identification details collected in person at check-in or at the gaming floor entrance, as required by the Gambling Act 2003.
Basic technical data such as cookie preferences (see our Cookies Policy).

3. How We Use Information

To respond to enquiries and confirm bookings by phone or email.
To verify age and identity where required for gaming floor access.
To meet legal and regulatory obligations under New Zealand gambling, tax and anti-money-laundering law.
To improve this website and our services.

4. Disclosure of Information

We do not sell personal information. We may share information with regulators or law enforcement where required by law, and with service providers who help us operate the venue (for example, payment processing at check-in), under confidentiality obligations.

5. Data Retention

We retain booking and identification records for as long as required under applicable gambling and financial record-keeping legislation, after which they are securely deleted or anonymised.

6. Your Rights

Under the Privacy Act 2020, you may request access to, or correction of, personal information we hold about you. Requests can be sent to rareluna@gmail.com.

7. Security

We take reasonable technical and organisational steps to protect personal information from loss, misuse or unauthorised access.

8. Contact

For privacy questions, contact us at rareluna@gmail.com or +64 21 748 3753.